This leaflet is a pratical vademecum to inform the public about the measures in force at national, community and International level, explaining the claim and compensation procedures available to a passenger in case of a flight disruption (Regulation EC 261/2004 on denied boarding, cancellation or long delay of flights). Moreover it summarizes the rights of people with disabilities and people with reduced mobility when travelling by air (Regulation EC 1107/2006). Contact details of National Enforcement Bodies for both Regulations EC 261/2004 and EC 1107/2006 are made available too.

There are indeed useful information about the security E.U. rules pertaining to liquids in carry-on bags and the safety control system in force as well as details about the Italian Regulation governing strikes in the air transport field.

• What you need to know - A quick guide to passenger rights when travelling by air

Related document

• Interpretative Guidelines on Regulation (EC) No 261/2004 of the European Parliament and of the Council establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights and on Council Regulation (EC) No 2027/97 on air carrier liability in the event of accidents as amended by Regulation (EC) No 889/2002 of the European Parliament and of the Council in pdf format (dimensions 488 KB)
• Interpretative Guidelines on the application of Regulation (EC) N° 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, pdf format (99 KB)

Original Version - Italian Language