{"id":46265,"date":"2024-04-18T12:01:05","date_gmt":"2024-04-18T10:01:05","guid":{"rendered":"https:\/\/www.enac.gov.it\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/"},"modified":"2024-05-08T09:46:33","modified_gmt":"2024-05-08T07:46:33","slug":"7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de","status":"publish","type":"faq","link":"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/","title":{"rendered":"Does the &#8220;complaint form&#8221; on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay?"},"content":{"rendered":"<div class=\"paragraph paragraph--type--faq-domanda-e-risposta paragraph--view-mode--default panel panel-default faq-domanda-e-risposta\">\n<div id=\"collapse-12421\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading-12421\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>No.<\/p>\n<p>The\u00a0<a title=\"Passengers's rights in case of denied boarding, cancellation or long delay of flights (Reg. (EC) 261\/2004)\" href=\"https:\/\/www.enac.gov.it\/en\/passengers\/passengers-rights\/Passengers-rights-in-case-of-denied-boarding-cancellation-or-long-delay-of\">online complaint form<\/a> does not replace the complaint which must always be sent to the airline responsible for the disruption.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":0,"parent":0,"template":"","argomento-faq":[457],"class_list":["post-46265","faq","type-faq","status-publish","hentry","argomento-faq-passengers-rights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Does the &quot;complaint form&quot; on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay? - Ente Nazionale per l&#039;Aviazione Civile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Does the &quot;complaint form&quot; on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay? - Ente Nazionale per l&#039;Aviazione Civile\" \/>\n<meta property=\"og:description\" content=\"No. The\u00a0online complaint form does not replace the complaint which must always be sent to the airline responsible for the disruption.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/\" \/>\n<meta property=\"og:site_name\" content=\"Ente Nazionale per l&#039;Aviazione Civile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/ENAC-Ente-Nazionale-Aviazione-Civile\/100089216033625\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-08T07:46:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@EnacGov\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/\",\"url\":\"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/\",\"name\":\"Does the \\\"complaint form\\\" on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay? - Ente Nazionale per l&#039;Aviazione Civile\",\"isPartOf\":{\"@id\":\"https:\/\/www.enac.gov.it\/en\/#website\"},\"datePublished\":\"2024-04-18T10:01:05+00:00\",\"dateModified\":\"2024-05-08T07:46:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.enac.gov.it\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\/\/www.enac.gov.it\/en\/faq\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Does the &#8220;complaint form&#8221; on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.enac.gov.it\/en\/#website\",\"url\":\"https:\/\/www.enac.gov.it\/en\/\",\"name\":\"Ente Nazionale per l'Aviazione Civile\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.enac.gov.it\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.enac.gov.it\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.enac.gov.it\/en\/#organization\",\"name\":\"Ente Nazionale per l'Aviazione Civile\",\"url\":\"https:\/\/www.enac.gov.it\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.enac.gov.it\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.enac.gov.it\/app\/uploads\/2024\/01\/cropped-enac-logo.png\",\"contentUrl\":\"https:\/\/www.enac.gov.it\/app\/uploads\/2024\/01\/cropped-enac-logo.png\",\"width\":594,\"height\":842,\"caption\":\"Ente Nazionale per l'Aviazione Civile\"},\"image\":{\"@id\":\"https:\/\/www.enac.gov.it\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/people\/ENAC-Ente-Nazionale-Aviazione-Civile\/100089216033625\/\",\"https:\/\/x.com\/EnacGov\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Does the \"complaint form\" on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay? - Ente Nazionale per l&#039;Aviazione Civile","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/","og_locale":"en_US","og_type":"article","og_title":"Does the \"complaint form\" on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay? - Ente Nazionale per l&#039;Aviazione Civile","og_description":"No. The\u00a0online complaint form does not replace the complaint which must always be sent to the airline responsible for the disruption.","og_url":"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/","og_site_name":"Ente Nazionale per l&#039;Aviazione Civile","article_publisher":"https:\/\/www.facebook.com\/people\/ENAC-Ente-Nazionale-Aviazione-Civile\/100089216033625\/","article_modified_time":"2024-05-08T07:46:33+00:00","twitter_card":"summary_large_image","twitter_site":"@EnacGov","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/","url":"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/","name":"Does the \"complaint form\" on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay? - Ente Nazionale per l&#039;Aviazione Civile","isPartOf":{"@id":"https:\/\/www.enac.gov.it\/en\/#website"},"datePublished":"2024-04-18T10:01:05+00:00","dateModified":"2024-05-08T07:46:33+00:00","breadcrumb":{"@id":"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.enac.gov.it\/en\/faq\/7-il-modulo-di-reclamo-presente-sul-sito-internet-dellenac-sostituisce-il-reclamo-alla-compagnia-aerea-per-i-casi-di-negato-imbarco-compreso-overbooking-cancellazione-o-ritardo-prolungato-de\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.enac.gov.it\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https:\/\/www.enac.gov.it\/en\/faq\/"},{"@type":"ListItem","position":3,"name":"Does the &#8220;complaint form&#8221; on the ENAC website replace the complaint to the airline for cases of denied boarding (including overbooking), cancellation or prolonged flight delay?"}]},{"@type":"WebSite","@id":"https:\/\/www.enac.gov.it\/en\/#website","url":"https:\/\/www.enac.gov.it\/en\/","name":"Ente Nazionale per l'Aviazione Civile","description":"","publisher":{"@id":"https:\/\/www.enac.gov.it\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.enac.gov.it\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.enac.gov.it\/en\/#organization","name":"Ente Nazionale per l'Aviazione Civile","url":"https:\/\/www.enac.gov.it\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.enac.gov.it\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.enac.gov.it\/app\/uploads\/2024\/01\/cropped-enac-logo.png","contentUrl":"https:\/\/www.enac.gov.it\/app\/uploads\/2024\/01\/cropped-enac-logo.png","width":594,"height":842,"caption":"Ente Nazionale per l'Aviazione Civile"},"image":{"@id":"https:\/\/www.enac.gov.it\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/ENAC-Ente-Nazionale-Aviazione-Civile\/100089216033625\/","https:\/\/x.com\/EnacGov"]}]}},"_links":{"self":[{"href":"https:\/\/www.enac.gov.it\/en\/wp-json\/wp\/v2\/faq\/46265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enac.gov.it\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.enac.gov.it\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.enac.gov.it\/en\/wp-json\/wp\/v2\/media?parent=46265"}],"wp:term":[{"taxonomy":"argomento-faq","embeddable":true,"href":"https:\/\/www.enac.gov.it\/en\/wp-json\/wp\/v2\/argomento-faq?post=46265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}