{"id":46270,"date":"2024-04-18T12:05:47","date_gmt":"2024-04-18T10:05:47","guid":{"rendered":"https:\/\/www.enac.gov.it\/faq\/what-are-my-rights-in-case-of-denied-boarding-due-to-overbooking\/"},"modified":"2024-05-08T09:52:28","modified_gmt":"2024-05-08T07:52:28","slug":"what-are-my-rights-in-case-of-denied-boarding-due-to-overbooking","status":"publish","type":"faq","link":"https:\/\/www.enac.gov.it\/en\/faq\/what-are-my-rights-in-case-of-denied-boarding-due-to-overbooking\/","title":{"rendered":"What are my rights in case of denied boarding due to overbooking?"},"content":{"rendered":"<p>In the event of denied boarding, the airline must first check whether there are volunteers among the passengers willing to give up their seats in exchange for benefits to be agreed.<\/p>\n<p>In the event of denied boarding, the airline must first check whether there are volunteers among the passengers willing to give up their seats in exchange for benefits to be agreed.  <\/p>\n<ul>\n<li>financial compensation<br \/>\nThe amount of the financial compensation due to passengers depends on the air route (intra-community or extra-community) and the distance in km traveled, as defined in the following table:<\/li>\n<\/ul>\n<p>for intra-community flights:<\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<th>DISTANCES IN KM<\/th>\n<th>AMOUNT OF COMPENSATION<\/th>\n<\/tr>\n<tr>\n<td>Less than or equal to 1500 Km<\/td>\n<td>euro 250<\/td>\n<\/tr>\n<tr>\n<td>More than 1500 Km<\/td>\n<td>euro 400<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>for non-EU flights:<\/p>\n<table>\n<tbody>\n<tr>\n<th>DISTANCES IN KM<\/th>\n<th>AMOUNT OF COMPENSATION<\/th>\n<\/tr>\n<tr>\n<td>Less than or equal to 1500 Km<\/td>\n<td>euro 250<\/td>\n<\/tr>\n<tr>\n<td>Including between 1500 and 3500 Km<\/td>\n<td>euro 400<\/td>\n<\/tr>\n<tr>\n<td>More than 3500 Km<\/td>\n<td>euro 600<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li>to the choice between:\n<ul>\n<li>reimbursement of the ticket price for the part of the journey not taken<\/li>\n<li>boarding an alternative flight as soon as possible in relation to the airline&#8217;s operations<\/li>\n<li>boarding on an alternative flight at a later date that is more convenient for the passenger<\/li>\n<\/ul>\n<\/li>\n<li>assistance:\n<ul>\n<li>meals and drinks in relation to the waiting time<\/li>\n<li>hotel accommodation, in the event that one or more overnight stays are required for reboot as soon as possible in relation to the airline&#8217;s operations<\/li>\n<li>transfer from the airport to the place of accommodation and vice versa<\/li>\n<li>two telephone calls or messages via telex, fax or e-mail<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"parent":0,"template":"","argomento-faq":[457],"class_list":["post-46270","faq","type-faq","status-publish","hentry","argomento-faq-passengers-rights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are my rights in case of denied boarding due to overbooking? - Ente Nazionale per l&#039;Aviazione Civile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enac.gov.it\/en\/faq\/what-are-my-rights-in-case-of-denied-boarding-due-to-overbooking\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are my rights in case of denied boarding due to overbooking? - Ente Nazionale per l&#039;Aviazione Civile\" \/>\n<meta property=\"og:description\" content=\"In the event of denied boarding, the airline must first check whether there are volunteers among the passengers willing to give up their seats in exchange for benefits to be agreed. 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