{"id":44949,"date":"2023-11-13T13:52:53","date_gmt":"2023-11-13T12:52:53","guid":{"rendered":"https:\/\/www.enac.gov.it\/prima-del-volo\/"},"modified":"2024-05-06T14:39:30","modified_gmt":"2024-05-06T12:39:30","slug":"prima-del-volo","status":"publish","type":"page","link":"https:\/\/www.enac.gov.it\/en\/passengers\/rights-of-passenger-with-reduced-mobility-prms\/before-the-flight\/","title":{"rendered":"Before the flight"},"content":{"rendered":"<div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item field--item--align\">\n<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\">In order to receive dedicated assistance, as provided for in Regulation (EC) No\u00a01107\/2006, a request for assistance must be made to the airline, travel agency or tour operator with which the reservation is made, which must forward the request to the managing bodies of the airports of departure and arrival and, where applicable, of transit.<\/span><\/p>\n<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\">It is recommended that assistance is requested at the time of booking or purchasing the ticket because, for reasons of aviation safety, the number of dedicated seats on board is limited.<\/span><\/p>\n<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\">In any case, the\u00a0<strong>request for assistance shall be made at least 48 hours before departure<\/strong>, in order to ensure the organisation of the service.<\/span><\/p>\n<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\">If the request for assistance is not made in advance, there is a risk of being unable to travel. This is because, despite the managing body\u2019s organisational efforts, the dedicated staff might already be busy providing assistance booked by other PRMs. Moreover, dedicated seats on board may no longer be available.<\/span><\/p>\n<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\">The managing body of the airport of departure, arrival or, where applicable, transit, will endeavour to the best of its abilities to provide assistance in the shortest possible time even where it was not pre-booked with the required advance notice, but waiting times might be extended or the airline might refuse boarding because the dedicated seats have already been booked by other passengers.<\/span><\/p>\n<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\">The booking of a flight or boarding may be refused on grounds of disability or reduced mobility only in the following cases:<\/span><\/p>\n<ul>\n<li><span lang=\"EN-GB\" xml:lang=\"EN-GB\">for safety reasons;<\/span><\/li>\n<li><span lang=\"EN-GB\" xml:lang=\"EN-GB\">if the size of the aircraft cabin or its doors makes it physically impossible for the passenger to embark, disembark or travel on the aeroplane.<\/span><\/li>\n<\/ul>\n<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\">In such cases, the airline must immediately inform the passenger of the reasons for the refusal and, on the passenger\u2019s request, must communicate these reasons in writing within 5 working days.<\/span><\/p>\n<p class=\"Style3\">The passenger and any accompanying person denied boarding shall be entitled to reimbursement of the ticket or re-routing in accordance with\u00a0<a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/HTML\/?uri=CELEX:32004R0261&amp;from=IT\" target=\"_blank\" rel=\"noopener\">Regulation (EC) No\u00a0261\/2004<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In order to receive dedicated assistance, as provided for in Regulation (EC) No\u00a01107\/2006, a request for assistance must be made to the airline, travel agency or tour operator with which the reservation is made, which must forward the request to the managing bodies of the airports of departure and arrival and, where applicable, of transit. 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