{"id":45036,"date":"2023-12-13T15:42:00","date_gmt":"2023-12-13T14:42:00","guid":{"rendered":"https:\/\/www.enac.gov.it\/negato-imbarco\/"},"modified":"2025-02-05T13:07:06","modified_gmt":"2025-02-05T12:07:06","slug":"negato-imbarco","status":"publish","type":"page","link":"https:\/\/www.enac.gov.it\/en\/passengers\/passengers-rights\/passengers-rights-in-case-of-denied-boarding-cancellation-or-long-delay-of\/","title":{"rendered":"Passenger’s rights in case of denied boarding, cancellation or long delay of flights (Reg. (EC) 261\/2004)"},"content":{"rendered":"
\n

To whom the complaint must be sent<\/span><\/strong><\/h2>\n

In case of denied boarding, cancellation or long delay of flights, passengers who intend to lodge a complaint must contact the airline that issued the ticket and \/ or, the Tour Operator which stipulated the air transport contract in the case of all-inclusive travel.<\/p>\n

The\u00a0Regulation (EC) 261\/2004<\/a>\u00a0of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.<\/p>\n

Passengers may lodge a complaint within two years from the date of the flight or the date on which the flight should have been carried out.<\/p>\n

When passengers lodge the complaint must follow and comply with the instructions provided by the airline concerned.<\/p>\n

In lack of specific complaint procedures provided by the individual airlines, passengers may use the EU complaint form prepared by the European Union and made available both in Italian and in English:<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

To whom the complaint must be sent In case of denied boarding, cancellation or long delay of flights, passengers who intend to lodge a complaint must contact the airline that issued the ticket and \/ or, the Tour Operator which stipulated the air transport contract in the case of all-inclusive travel. The\u00a0Regulation (EC) 261\/2004\u00a0of the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":44870,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"open-data":[],"in-evidenza":[],"class_list":["post-45036","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPassenger's rights in case of denied boarding, cancellation or long delay of flights (Reg. 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