What are my rights in the event of a flight cancellation?

As required by Reg. (EC) n. 261/04 in case of flight cancellation, the passenger has the right:

• to the choice between:
  • reimbursement of the ticket price for the part of the journey not taken
  • boarding an alternative flight as soon as possible in relation to the airline’s operations
  • boarding on an alternative flight at a later date that is more convenient for the passenger
• assistance:
  • meals and drinks in relation to the waiting time
  • hotel accommodation, in the event that one or more overnight stays are required for the reboot as soon as possible in relation to the airline’s operations
  • transfer from the airport to the place of accommodation and vice versa
  • two telephone calls or messages via telex, fax or e-mail
• in some cases also to financial compensation:
  • the amount of the financial compensation due to passengers depends on the air route (intra-community or extra-community) and the distance traveled in Km, as defined in the following table:

for intra-community flights:

for non-EU flights: