For intra-community and non-EU flights traveling distances of less than or equal to 1500 km, you are entitled to assistance if the flight is delayed for at least 2 hours. For intra-community flights that cover distances over 3500 km and all other flights that cover distances between 1500 and 3500 km, you are entitled to assistance if the flight is delayed for at least 3 hours. For flights that cover distances of more than 3500 km outside the European Union, you are entitled to assistance if the flight is delayed for at least 4 hours.

The right to assistance involves:

  • meals and drinks in relation to the waiting time
  • hotel accommodation, in the event that one or more overnight stays are required
  • transfer from the airport to the place of accommodation and vice versa
  • two telephone calls or messages via telex, fax or e-mail

If the delay is at least 5 hours, the passenger has the possibility to cancel the flight without having to pay penalties and to obtain a refund of the ticket price for the part of the trip not made.

In some cases, you are also entitled to financial compensation.