Passenger rights regulations are:

  • the 1999 Montreal Convention for the unification of certain rules relating to international air transport with regard to damage, loss and delays in the delivery of baggage
  • the Regulation (EEC) No. 323/1999 of the Council amending Regulation (EEC) no. 2299/89 relating to a code of conduct regarding computerized reservation systems (CRS)
  • the Regulation (EC) No. 889/2002 amending Regulation (EC) no. 2027/97 on the liability of the air carrier in the event of accidents
  • the Regulation (EC) No. 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellation or prolonged delay
  • Legislative Decree n.79/2011 (in Italian language), Code of state legislation on tourism organization and market, in accordance with article 14 of the law of 28 November 2005, n. 246, as well as implementation of Directive 2008/122 / EC, relating to timeshare contracts, contracts relating to long-term holiday products, resale and exchange contracts
  • the Regulation (EC) No. 2111/2005 concerning the establishment of a Community list of air carriers subject to an operating ban within the Community and the information to be provided to air passengers on the identity of the actual air carrier
  • the Legislative Decree 69/2006 (in Italian language) Penalty provisions for breach of Regulation (EC) No. 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellation or prolonged delay
  • the Regulation (EC) 1008/2008 of the European Parliament the Council of 24 September 2008 on common rules for the operation of air services in the Community (recast)
  • and Regulation (EC) No. 1107/2006 of 5 July 2006 concerning the rights of people with disabilities and people with reduced mobility in air transport
  • the Ministerial Decree n. 107 / T of 24 July 2007 on “Designation of the body responsible for applying the regulation of the European Parliament and of the Council of 5 July 2006, n. 1107, concerning the rights of disabled persons or persons with reduced mobility in air transport”
  • the Legislative Decree 24/2009 of 24 February 2009 (in Italian language) “Discipline penalties for violation of the provisions of Regulation (EC) no. 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when traveling by air”