At the time of booking, the passenger has the right to receive information on:

  • airline that will perform the flight (operating air carrier)
  • flight schedule
  • type of aircraft
  • tariffs and any restrictive conditions connected to them
  • booking code
  • presentation times at check-in
  • limits of the airline’s liability in the event of the death or injury of passengers
  • limits of liability of the airline in the event of damage, destruction or loss of baggage
  • complaint procedure