A report to ENAC can be submitted by the passenger exclusively through the dedicated application “Passenger Rights Protection” after registering on the website.
Before proceeding with the report submission, please be informed that all the necessary information is provided in a guided path to help passengers identify the most suitable action to take according to their needs.
ENAC can use any such reports to identify issues and user needs, with a view to the continuous improvement of the services offered by air transport operators.
Ultimo aggiornamento: 01/08/2024
