The airport managing body must provide PRMs, free of charge, with the assistance they need to:
- communicate their arrival at an airport and request assistance at the designated points inside and outside the terminal buildings
- move from a designated point to the check-in desk
- check in and register baggage
- proceed from the check-in desk to the aircraft, completing emigration, customs and security procedures
- board the aircraft, with the aid of lifts, wheelchairs or other necessary specific assistance
- proceed from the aircraft door to their seats
- stow and retrieve baggage on the aircraft
- proceed from their seats to the aircraft door
- disembark from the aircraft, with the aid of lifts, wheelchairs or other necessary specific assistance
- proceed from the aircraft to the baggage hall and retrieve baggage, completing immigration and customs procedures
- proceed from the baggage hall to a designated point
- reach connecting flights when in transit, with assistance on the air and land sides and within and between terminals as needed
- move to the toilet facilities if required
- be assisted at the airport, upon request, by their accompanying person for boarding and disembarking
- receive, subject to advance notice of 48 hours, ground handling of all necessary mobility equipment
- receive ground handling of recognised assistance dogs, where appropriate
- have access to flight information
In addition, the airport managing body must establish and publish quality standards for assistance, with the exception of commercial airports with an annual passenger throughput of less than 150 000.
Ultimo aggiornamento: 08/05/2024