What are my rights in case of denied boarding due to overbooking?

In the event of denied boarding, the airline must first check whether there are volunteers among the passengers willing to give up their seats in exchange for benefits to be agreed.

In the event of denied boarding, the airline must first check whether there are volunteers among the passengers willing to give up their seats in exchange for benefits to be agreed.

• financial compensation
  The amount of the financial compensation due to passengers depends on the air route (intra-community or extra-community) and the distance in km traveled, as defined in the following table:

for intra-community flights:

for non-EU flights:

• to the choice between:
  • reimbursement of the ticket price for the part of the journey not taken
  • boarding an alternative flight as soon as possible in relation to the airline’s operations
  • boarding on an alternative flight at a later date that is more convenient for the passenger
• assistance:
  • meals and drinks in relation to the waiting time
  • hotel accommodation, in the event that one or more overnight stays are required for reboot as soon as possible in relation to the airline’s operations
  • transfer from the airport to the place of accommodation and vice versa
  • two telephone calls or messages via telex, fax or e-mail