In the event that the airline does not respond after 6 weeks , or responds providing reasons that are not exhaustive with respect to what is indicated in the complaints sent, a complaint can be made:

  • to the ENAC offices of the national airport where the outage occurred, or where the flight landed due to inefficiencies occurring in third countries
  • to the competent Bodies responsible in the event of disruptions occurring while departing from a country of the European Union, Norway, Iceland and Switzerland or for flights arriving from third countries to the European Union (including Norway, Iceland and Switzerland)

In this context, the passenger’s complaint activates the checks of the Entity aimed at ascertaining, for sanctioning purposes, possible violations committed at national airports and contributes to monitoring the quality of the services offered to users. The results of the checks carried out are communicated to the passenger.