Contrary to what is set out in Regulation (EC) No 1107/2006, there is no provision for a national body for monitoring and issuing penalties in respect of other types of service failure, such as, for example, late delivery, damage to or loss of checked baggage (i.e. the baggage dropped off at check-in and for which a baggage receipt has been issued).

Nevertheless, ENAC can use any such reports to identify issues and user needs, with a view to the continuous improvement of the services offered by air transport operators.

Submit a report online to ENAC