Skip to main content
¯

Menu top header

  • Last updates
Repubblica Italiana

Ministero delle infrastrutture e dei trasporti

Enac

Enac Italian Civil Aviation Authority

  • Ita
  • Eng
  • Enac
    ¯

    Enac

    • Role and Competences
    • Organization
    • Mission
    • Stakeholders
    • Patronage
    • ENAC's Crisis Room
    • Courtesy translations
    • Contacts

    Themes

    • Safety & Security
    • Airports
    • Air Transport
    • Passengers
    • Airspace
    • Environment
    ¯

    Communication

    • Relations with users
    • Press releases
    • Press-room
    • Events
    • Publications
    • Open data
    • Library
    • EnacChannel
    ¯

    Links

    • Public Tender
    • Public Contest/HR Recruiting
    • Payment Coordinates
    • Forms
    • FAQ
  • Who hidden

    Persona

    • Addetto SNA
    • Aviation Manager
    • Cittadino
    • Equipaggio di cabina
    • Esaminatore di volo
    • Giornalista
    • Manutentore
    • Organizzatore di eventi
    • Paracadutista
    • Passeggero
    • Pilota
    • Pilota di droni
    • Proprietario di aeromobile

    Organizzazione

    • Addestramento (ATO e non)
    • Aero Club
    • Agente Regolamentato
    • Associazione di consumatori
    • Associazione di settore
    • Centro Aeromedico (AeMC)
    • Compagnia aerea
    • Fornitore SNA
    • Gestore aeroportuale
    • Gestore avio-eli-idrosuperfici
    • Handler
    • Industria aeronautica
    • Istituzione
    • Istituto Aeronautico
    • Manutenzione (MOA)
    • Mittente Conosciuto
    • Progettazione (DOA)
    • Produzione (POA)
    • Operatore aeronautico
    • Security
    • Tour operator-Agente di viaggio
  • Cosa cerco hidden
    ¯

    Cosa cerco

    • Pubblicazioni
    ¯

    I più cercati

    • what to bring on board
  • Servizi online hidden
  1. Home
  2. Passengers
Passengers

Passengers

In this section you can find information concerning the rights of passengers in case of denied boarding, cancellation, long delay of the flight information obligation by the airline, accommodation in upper or lower class, rights of passengers with disabilities or reduced mobility, as well information on objects allowed and / or prohibited on board aircraft.

¯

Passenger's rights

Passenger's rights - A quick guide when travelling by air
Passenger's rights in case of denied boarding, cancellation or long delay of flights (Reg. (EC) 261/2004)
FAQ Passenger's rights
Reports / Suggestions form

View all (4)

Rights of Passenger with Reduced Mobility (PRMs)

Passengers with reduced mobility (PRMs)
Before the flight
At the airport
During the flight

View all (9)

Enac

Enac Italian Civil Aviation Authority

Headquarters

Viale Castro Pretorio, 118 - 00185 - Roma

Codice Fiscale 97158180584

Themes

  • Safety & Security
  • Airports
  • Air Transport
  • Passengers
  • Airspace
  • Environment
¯

Communication

  • Relations with users
  • Press releases
  • Press-room
  • Events
  • Publications
  • Open data
  • Library
  • EnacChannel
¯

Link

  • Public Tender
  • Public Contest/HR Recruiting
  • Payment Coordinates
  • Forms
  • FAQ
¯

Contacts and PEC

  • Contact
¯

Follow us on

  • ENAC Channel
  • Twitter
  • Instagram
  • Linkedin

Copyright © 2020 ENAC

¯

Footer menu

  • Privacy Policy
  • Credits
  • Sitemap
  • Social Media Policy